TERMS AND CONDITIONS


Making A Purchase
All goods and services will be subject to a Capture 1 official quotation email or quotation document. This will outline in detail the nature and description of the goods and services promised and a clear total order value. All Capture 1 prices are subject to VAT and are usually quoted excluding VAT. Capture 1 are a Media Production Company offering bespoke services and products to their clients. As such each order of work and description of work is bespoke to the particular client and project. All services and prices are clearly outlined in writing ahead of any order for work and a fifty percent invoice will be issued for each job at point of order and this invoice must be settled within 30 days or before any delivery of goods and services, which ever comes soonest.
Payments can be made via BACS, Cheque, Cash and via card payments. We accept credit and debit card payments from Visa, Mastercard, Maestro, Switch, Solo, and Visa Electron.
All orders will require either a Purchase Order document from the client and or a Capture 1 official quotation document signed by the client.
You can place your order by telephone on +44 (0)845 644 1896 during UK office hours.

Reaching Us
If you need to reach us, please email us on enquiries@capture1.co.uk , alternatively, you can call on international +44 (0) 845 644 1896 or write to us at Capture 1 DVP Ltd, 82 Stockport Road, Cheadle, Cheshire, SK8 2AJ, England.

Country of Merchant Domicile
The Country of Merchant Domicile is the UK.
Privacy Policy Capture 1 DVP Ltd do not disclose buyers' information to third parties.

Refund and cancellation Policy.
Capture 1 DVP Ltd outline the delivery of all goods and services in writing ahead of undertaking any work or delivery of products. It is standard that a fifty percent portion of the agreed quotation and budget will be charged at the point of order from the client/ customer. This payment constitutes a none re-fundable deposit/ commitment to the order of work or goods. Should the order be cancelled at any point after receipt of a signed order and or Purchase Order document from the client or customer, Capture 1 DVP Ltd reserve the right to invoice the agreed order value in full. Under all circumstances the none-refunderable deposit will be due and owed from the point of receipt of a written signed order and or receipt of client Purchase Order document.

Returns Policy
When goods make up part or all of a client order and are received either damaged or faulty please contact us within 3 working days of receipt and we will arrange for replacements via exchange. If beyond two weeks of the goods delivery date no returns requests will be considered.

Delivery Policy.
Services will be delivered as per agreed bespoke time frames, deadlines and schedules unique to each client project - these details will be confirmed in writing. When goods form part or all of an order delivery, delivery charges will be quoted upfront and will be clearly marked on the quotation. Delivery times vary according to the nature of each order and this will be outlined in writing at the point of order.

Base Currency
All transactions are denominated in UK Sterling. If purchasing from outside the UK, the transaction will appear on your credit card statement at an amount in your local currency which corresponds to the UK Sterling price translated at our bank's exchange rate for the transaction date.

Credit Card Security
All online credit card transactions are processed using secure encryption by a third party handling agent which has been approved by our bank Barclays Merchant Services. We do not receive or store any credit card details from these transactions.
All credit card details which are received to complete a phone or fax order are deleted as soon as the transaction is cleared.